Gem LaB
Services faq
What are your standard turnaround times?
We understand how important your items are to you, and we aim to handle them with the utmost care and attention. Our standard turnaround time is 5-6 working days, ensuring we provide a thorough and accurate service while returning your pieces to you as quickly as possible.
Do you offer an express service for all items?
We understand that sometimes you need results quickly, and we’re here to help. For certain items, like natural diamond mini reports (up to 6 stones), short and full natural diamond reports, diamond screening, tanzanite mini reports, and gem ID mini reports, we offer an express service with same-day or next-day turnaround. Additional charges apply for this service—100% for same-day and 50% for next-day.
Please note that items such as pearls, coloured diamonds, and gemstones requiring treatment or origin determination take a bit longer due to the more detailed analysis required. We always aim to provide accurate results while taking the utmost care with your precious items.
How do I send items to you?
We want to make sending your precious items to us as easy and secure as possible. If you’re a new customer, simply download and complete our new customer form so we have all the necessary details.
Once that’s done, download and fill out a submission form, then print it and send it along with your items. You can choose to mail or courier them to us, or if you prefer, you’re welcome to personally drop them off at our customer services counter. We understand how important these pieces are to you, and we’re here to ensure the process is smooth and worry-free.
Do you offer an unsetting and resetting service?
Yes, we can arrange for your stones to be unset and reset if needed. We work with a trusted local jeweller who handles this carefully, ensuring your stones are treated with the utmost care. If the setting allows, we’ll make sure the process is smooth and safe. Please note, there is an additional charge for this service,
Can you identify laboratory-grown diamonds?
Absolutely! With our advanced laboratory equipment, we can confidently identify laboratory-grown diamonds. We know how important it is to understand the true nature of your gemstones, and we’re here to provide you with the clarity and peace of mind you need.
Birmingham assay office
- Address: Birmingham Assay Office, 1 Moreton Street, Birmingham B1 3AX
- Phone: 0121 820 0773
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Opening hours: 8.30am until 4.00pm Monday to Thursday
Friday 8.30am until 3.30pm
When driving to Birmingham Assay office please note:
- For Customer drop off and collection please use Moreton St
- For Visitors please use main entrance on Icknield St
- Moreton Street – connects Pope Street and Carver Street.
- Pope Street is one way
- Carver Street is one way and Moreton Street can only be accessed by turning right
