I have an issue with my order,
what do i do?
Order issues faq
I have an issue with my order, what do I do?
We’re here to help! If there’s an issue with your order, whether it’s a mistake or something’s not right, please reach out to our customer service team immediately. Provide your order number and a brief description of the issue, and we’ll work quickly to resolve it for you.
Birmingham assay office
- Address: Birmingham Assay Office, 1 Moreton Street, Birmingham B1 3AX
- Phone: 0121 820 0773
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Opening hours: 8.30am until 4.00pm Monday to Thursday
Friday 8.30am until 3.30pm
When driving to Birmingham Assay office please note:
- For Customer drop off and collection please use Moreton St
- For Visitors please use main entrance on Icknield St
- Moreton Street – connects Pope Street and Carver Street.
- Pope Street is one way
- Carver Street is one way and Moreton Street can only be accessed by turning right
