How can I make an complaint?
Order Issue faq
How can I make an complaint?
Your satisfaction is our priority. If you’re not happy with your experience, we want to know. You can make a complaint by contacting our customer service team directly. Please provide as much detail as possible about your concern, and we’ll address it promptly and professionally.
Birmingham assay office
- Address: Birmingham Assay Office, 1 Moreton Street, Birmingham B1 3AX
- Phone: 0121 820 0773
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Opening hours: 8.30am until 4.00pm Monday to Thursday
Friday 8.30am until 3.30pm
When driving to Birmingham Assay office please note:
- For Customer drop off and collection please use Moreton St
- For Visitors please use main entrance on Icknield St
- Moreton Street – connects Pope Street and Carver Street.
- Pope Street is one way
- Carver Street is one way and Moreton Street can only be accessed by turning right
