Order Tracking
My delivery faq
Order tracking
Once your order has been dispatched, you’ll receive an email with a tracking number. You can use this number to monitor the progress of your delivery on the Royal Mail website.
Stay informed every step of the way, from our warehouse to your doorstep.
https://www.royalmail.com/track-your-item
Please contact our Customer Services Team who will update you on G4S deliveries.
Related FAQ's
How does your collection service work?
Can my order be delivered to a non-residential address?
Birmingham assay office
- Address: Birmingham Assay Office, 1 Moreton Street, Birmingham B1 3AX
- Phone: 0121 820 0773
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Opening hours: 8.30am until 4.00pm Monday to Thursday
Friday 8.30am until 3.30pm
When driving to Birmingham Assay office please note:
- For Customer drop off and collection please use Moreton St
- For Visitors please use main entrance on Icknield St
- Moreton Street – connects Pope Street and Carver Street.
- Pope Street is one way
- Carver Street is one way and Moreton Street can only be accessed by turning right
