Protecting the Consumer and Servicing
the Trade with Independence and Integrity

xmas openings

 
 

IMPORTANT CHRISTMAS TRADING INFORMATION 2017

Ensure you get the turnaround and service you’ll need this busy and crucial festive period. Check out our divisional receipt and collection/delivery times below. Remember, we will be open and trading right up until 12noon on Friday 22nd December 2017. We’ll reopen our doors from 8.30am on Tuesday 2nd January 2018. Can’t see the information you need?
Contact the team on 0121 236 6951 or email gem@theassayoffice.co.uk.

CHRISTMAS IS ALMOST HERE!

And we’re loving it! We’re still receiving lots and lots of parcels through our post and counter services, so with just a few days left, we’ve tweaked our service delivery in our laser Hallmarking division to a 7 day turnaround. We’re also now working on items received in SafeGuard valuations on a standard turnaround, for delivery back to customers in January 2018.

Also, please note, if you require SAME DAY or NEXT DAY delivery across ANY of our divisions, please give us a call on 0121 236 6951 to check capacity and avoid disappointment! We’re here from Monday to Thursday, 8.30am until 4.30pm and 8.30am until 4pm on Fridays. Here’s to a very merry Christmas for us all! 

 
 
GOODS RECEIVED VIA CUSTOMER SERVICE COUNTER
All service levels are dependent on volume, capacity and complexity.
STANDARD SERVICE
  RECEIVED BY 9.30am COLLECT UNTIL 12noon
HALLMARKING Mon 18th Dec Fri 22nd Dec
LASER MARKING Mon 18th Dec Fri 22nd Dec
  RECEIVED BY 9.30am COLLECT AFTER 3.30pm
ANCHORCERT ANALYTICAL LAB Wed 13th Dec Thu 21st Dec
ANCHORCERT GEM LAB (COLOURLESS DIAMONDS / TANZANITES ONLY) Fri 15th Dec Thu 21st Dec
SAFEGUARD VALUATIONS Thu 7th Dec Thu 21st Dec
NEXT DAY
  RECEIVED BY 9.30am COLLECT UNTIL 12noon
HALLMARKING Thu 21st Dec Fri 22nd Dec
LASER MARKING Thu 21st Dec Fri 22nd Dec
  RECEIVED BY 9.30am COLLECT AFTER 3.30pm
ANCHORCERT GEM LAB (COLOURLESS DIAMONDS / TANZANITES ONLY) Wed 20th Dec Thu 21st Dec
SAFEGUARD VALUATIONS Wed 20th Dec Thu 21st Dec
SAME DAY
  RECEIVED BY 9.30am COLLECT AFTER 3.30pm
HALLMARKING Thu 21st Dec Thu 21st Dec
LASER MARKING Thu 21st Dec Thu 21st Dec
  RECEIVED BY 9.30am COLLECT AFTER 3.30pm
ANCHORCERT GEM LAB (COLOURLESS DIAMONDS / TANZANITES ONLY) Thu 21st Dec Thu 21st Dec
SAFEGUARD VALUATIONS Thu 21st Dec Thu 21st Dec
 
GOODS RECEIVED VIA ROYAL MAIL OR SECURE COURIER
All service levels are dependent on volume, capacity and complexity.
STANDARD SERVICE
  RECEIVED BY 9.30am DESPATCHED BY 12noon*
HALLMARKING Mon 18th Dec Thu 21st Dec
LASER MARKING Mon 18th Dec Thu 21st Dec
ANCHORCERT ANALYTICAL LAB Wed 13th Dec Fri 22nd Dec
ANCHORCERT GEM LAB (COLOURLESS DIAMONDS ONLY) Thu 14th Dec Thu 21st Dec
SAFEGUARD VALUATIONS Wed 6th Dec Thu 21st Dec
NEXT DAY
  RECEIVED BY 9.30am DESPATCHED BY 12noon*
HALLMARKING Wed 20th Dec Thu 21st Dec
LASER MARKING Wed 20th Dec Thu 21st Dec
ANCHORCERT GEM LAB (COLOURLESS DIAMONDS / TANZANITES ONLY) Wed 20th Dec Thu 21st Dec
SAFEGUARD VALUATIONS Wed 20th Dec Thu 21st Dec
SAME DAY
  RECEIVED BY 9.30am DESPATCHED BY 12noon*
HALLMARKING Thu 21st Dec Thu 21st Dec
LASER MARKING Thu 21st Dec Thu 21st Dec
ANCHORCERT GEM LAB (COLOURLESS DIAMONDS / TANZANITES ONLY) Thu 21st Dec Thu 21st Dec
SAFEGUARD VALUATIONS Thu 21st Dec Thu 21st Dec
 
EXCEPTIONS
All service levels are dependent on volume, capacity and complexity.
STANDARD SERVICE
ANCHORCERT ANALYTICAL LABORATORY SAMPLES RECEIVED BY 12noon REPORTED ON BY 12noon
Full Nickel Release Reference Test To EN1811 Fri 8th Dec Fri 22nd Dec
Full ICP Scan Fri 8th Dec Fri 22nd Dec
Crystal Glass Determination Test Fri 8th Dec Fri 22nd Dec
Melt & Assay of scrap Gold/Silver Fri15th Dec Fri 22nd Dec
STANDARD SERVICE
ANCHORCERT GEM LAB    
Coloured Diamonds Due to the variety of stones and service requirements, please call the AnchorCert Gem Lab team to discuss your specific requirements on 0121 236 6951. on 0121 236 6951.
Gemstones
Pearls
 

All divisions will be open and trading up until 12noon Friday 22nd December 2017, when all will close for the Christmas festive period. All divisions will return to trade from 8.30am on Tuesday 2nd January 2018, with the exception of AnchorCert Gem Lab and SafeGuard Valuations which will reopen from 9am.

The usual charges apply for all next day and same day services across all divisions.

*Please note that for items despatched on Thursday 21st December, we cannot guarantee that Royal Mail and courier deliveries will be made by Friday 22nd December.

 
 
 
 

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